After Market Sales & Service

Keep your robots running smoothly

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Get expert aftermarket support.

We are here to serve you and ensure your success! Our team of experienced professionals is available to provide you with timely, reliable, and efficient after-market services. We believe in providing you with the highest level of customer service and are dedicated to ensuring that all of your needs are met. If you have any questions about our after-market services, please don’t hesitate to contact us.

Read about our aftermarket services here

Service Visit

Extended Warranty

On-Site Assembly

Preventative Maintenance

Spare Parts

Virtual & On-Site Demos

Service Visit

We understand that sometimes the carts require extra service. That’s why we offer a comprehensive service visit for our customers. Our service visits are tailored to your needs, and based on your location we will provide service visits on-site or offer exclusive online training. Our service visits are categorized in Reparation, Modification and/or Installation.

Repair

We repair any issues that arise, from mechanical components to software. Our experienced technicians will diagnose and repair any issue your carts may be experiencing. The repair service will include the following:

Diagnosing the issue,
Replacing damaged parts,
Testing the system to ensure it is functioning properly,
and providing maintenance services to keep the cart running efficiently.

For more complex repairs, the service may also include software updates, hardware upgrades, and troubleshooting.

I Need Reparation

Modification

Our modification service can help customers alter their already existing carts. We modify your solutions after changing needs. Our modification service provides:

Suggestions to improve your existing designs,
Implementation of new designs
Bringing new parts to the site to suit your alternations

Our experienced team can forecast your changing needs and provide suggestions for suitable modifications on-site.

I Need Modification

Installation

Our installation services include our technicians coming to your facility to install the products. This includes setup and configuration, checking the safety, ensuring proper functionality, a detailed report of the installation process, and any suggestions for future improvements. We assess every project individually and offer a suitable quotation.

I Need Installation

Training

In some cases, we won't be able to visit on-site to install your products. This depends on your location, project, and the number of technicians available. For these situations, we offer personal training. This allows you to easily install your solutions in your facilities with personal guidance from our experts. We will take you through the process step by step, to learn about installation, the tools, software systems, how to operate and provide safety instructions.

I Need Training

Extended Warranty

Read information about the official warranty here.

An extended warranty is a service contract that provides additional coverage beyond the standard warranty period. An extended warranty may cover items such as labor, parts, and other services provided by FlexQube after the initial warranty expires. Extended warranties are offered to protect our customers against unexpected repair or replacement of costs.

On-Site Assembly

On-site assembly of our carts is done by our professional assembly team. It benefits customers who do not have the time, resources, or knowledge to assemble the product themselves. Depending on the quantity of the carts, the assembly process may vary. Our teams will also provide technical support and guidance throughout the process to ensure that the carts are properly assembled and function correctly.

The process involves:

Unboxing the carts
Assembly all components
Securing all necessary parts
Installing software systems
Testing the carts

Have you already purchased your carts without including on-site assembly? Do not worry; you can make an additional quote for on-site assembly below.

Request On-site Assembly Here

Preventative Maintenance Inspection

To ensure our customers with prolonged quality, we offer a comprehensive maintenance package that will keep your products running smoothly and efficiently.

Our team of professionals go to customers’ site and inspect the existing fleet of carts, eqarts, or liftrunner and provide a report of how we can ensure optimal performance on all products. This is offered so we can help maintain customers’ fleet and keep it operational with minimal downtime.

Request PM

Spare Parts

The service involves providing customers with advice about the best parts for their needs, helping them find the correct replacement parts, and packaging and shipping the parts to their location. The service may also include recommendations of components based on planned future operations.

Parts

Demos: Virtual & On-Site

Based on customers’ request, we provide either virtual or on-site demonstration of our products before purchasing. This allows customers to get a better insight on the products they are about to purchase.